1. Introduction

Welcome to Loopjet ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our client experience platform.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, company name, and password
Business Information: Company address, phone number, tax ID, logo
Customer Data: Contact information you store for your clients and vendors
Transaction Data: Invoices, estimates, products, and financial information you create
Payment Information: Processed securely through Stripe (we do not store full credit card details)

2.2 Automatically Collected Information

Usage Data: Features used, documents created, time spent on platform
Device Information: IP address, browser type, operating system
Cookies: Session data, preferences, and analytics

3. How We Use Your Information

Provide, maintain, and improve our services
Process your transactions and manage your account
Generate invoices and estimates using AI
Send important updates about your account and service changes
Respond to your comments, questions, and customer service requests
Monitor and analyze usage patterns to improve user experience
Detect, prevent, and address technical issues or fraudulent activity
Comply with legal obligations

4. Data Storage and Security

Your data is stored securely using industry-standard encryption:

Database: PostgreSQL with row-level security policies via Supabase
Encryption: All data transfers use SSL/TLS encryption
Access Control: Strict authentication and authorization mechanisms
Backups: Regular automated backups of your data
Infrastructure: Hosted on secure cloud infrastructure

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

Service Providers: Third-party services that help us operate (Stripe for payments, OpenRouter for AI processing)
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you explicitly authorize us to share your information

6. Your Rights (GDPR Compliance)

If you are in the European Economic Area (EEA), you have the following rights:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your personal data
Restriction: Limit how we process your data
Portability: Receive your data in a structured, machine-readable format
Objection: Object to processing of your personal data
Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us at privacy@loopjet.io.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you cancel your account, we will delete or anonymize your data within 90 days, except where we are required to retain it by law.

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

Maintain your login session
Remember your preferences and settings
Analyze platform usage and performance

You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features.

9. Third-Party Services

We use the following third-party services:

Stripe: Payment processing (see Stripe Privacy Policy)
Supabase: Database hosting and authentication (see Supabase Privacy Policy)
OpenRouter: AI processing for document generation

10. Children's Privacy

Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: info@loopjet.io
Address: Loopjet LLC, 1309 Coffeen Street, 82801 Sheridan, Wyoming, USA